Terms and Conditions

General sales conditions and Terms of Use

The following general conditions of sale (hereinafter “General Conditions”) apply to every contract agreed by and between Clients (expression that includes non professional costumers and professional costumers) and Reinhard Plank S.r.l. (hereinafter “Reinhard Plank”), having its principal office in Capraia e Limite (50050 – Firenze) –Viale Ivo Montagni 102, VAT number 02787140215, e-mail info@reinhardplank.it, related to selling operations involving goods included in the catalogue published on the website www.reinhardplank.it (hereinafter “Site”).

  1. Conclusion of the contract and acceptance of the General Sales Conditions.

Any purchase carried out by the Client will be executed by Reinhard Plank only if the entire purchase process, or service reservation process, has been correctly and successfully completed.

The contract between Reinhard Plank and the Client will be executed when the Order Acknowledgment of Receipt (described under 2.) is received.

Please note that Reinhard Plank reserves the right to reject one or more order(s) simply giving Client prompt communication.



  1. Ordering


Clients may purchase products sold on the Site at prices therein indicated by filling out the Order Proposal form.

The Order Proposal form may be compiled with or without previous Client registration on the Site.

The essential characteristics and the price of each Product are provided for each Product displayed on the Site.

The Client must pay the full sale price displayed on the Site by using a Credit Card (Visa®, Mastercard®, American Express®) or a Charge Card.

Reinhard Plank will confirm the correct Order Proposal received by sending an Order Acknowledgment of Receipt by e-mail at the same e-mail address provided by the Client in the Order Proposal form.

On that occasion Reinhard Plank will specify the kind of purchased product(s), its (their) features, the amount paid and will provide an Order Code with which the Client will be able to verify the dispatch status on the Site.

Purchased product(s) will be shipped in six (6) working days starting from the Order Acknowledgment of Receipt sending date; its (their) cost will be charged when the merchandise is shipped.



  1. Delivery


Product delivery will be with a courier designated by Reinhard Plank.

In order to successfully fulfil the delivery of the product(s), We require the presence of the Client (or other person appointed by the Client) at the address specified in the Order Proposal form.

If the delivery can’t be successfully fulfilled, Reinhard Plank will try to contact the Client at the e-mail address provided in the Order Proposal form, with the intent to define and solve non-delivery issues.

If the above-mentioned attempt fails, the Purchase Order will be considered null.

Reinhard Plank will provide communication about the cancellation via e-mail at the e-mail address specified in the Order Proposal form.

In this case, if the Client had already paid the product(s), We will pay back the full amount minus expenses incurred for the delivery retries and for the re-taking of the product(s).

When receiving the delivery, the Client must check the package in order to verify the absence of evident damages, alterations, and to make sure that the package is not altered in its closure parts.



  1. Right of withdrawal.


In the event that the Client is an end-user (expression that qualifies the person who purchases products for sole purposes unrelated with business and/or professional activities practiced), he/she has the right to withdraw from the contract for any reason and without penalty within fourteen (14) days; in order to exercise the right of withdrawal, the Client must fill out and send within the same term (fourteen days) the form available on the Site (by clicking here www.xxx/xxx.reinhardplank.it). Reinhard Plank srl, Viale Ivo Montagni 102, 50050 – Capraia e Limite, FIRENZE.

The Form may also be sent, within the same term (fourteen days) by e-mail to the following address info@reinhardplank.it.

The time limit of fourteen (14) days connected with the right of withdrawal takes effect from the day in which the Client (or other person appointed by the Client) has physically obtained the purchased product(s).

Within fourteen (14) working days starting from the communication of withdrawal, the Client must return the product carefully packaged in its original confection, with all its original content, to Reinhard Plank S.r.l. located in Viale Ivo Montagni 102 – 50050 Capraia e Limite (Firenze). The Client must prevent damages involving the product’s original confection, abstaining from sticking adhesives and/or similar.

Delivery costs and/or fees that may be necessary to return the product shall be borne by the Client.

Please note that when calculating the above mentioned fourteen (14) day term, the product(s) is (are) considered as “returned” when (they) is (are) delivered to the post office or courier.

Until the delivery to Reinhard Plank, the shipment is under full responsibility of the Client.

Once the Client exercised his/her right of withdrawal, Reinhard Plank will refund the paid amount through the same method of payment previously used no later than fourteen (14) days starting from the delivery of the product(s) or from the proof that the product(s) has (have) been sent.

Reinhard Plank will not refund the paid amount whenever product(s) and/or its original confection result damaged or altered.  In this case Reinhard Plank will send back to the Client the purchased product(s) and any delivery costs and/or fees necessary to return the good(s) shall be borne by the Client.



  1. Claims and Warranties.


Every product sold by Reinhard Plank is covered by a contractual warranty provided by the seller that, in the case of an end-user Client, is replaced by a warranty provided by the law in the event of lack of conformity.

However, in order to benefit from the warranty assistance, the Client must exhibit the invoice demonstrating the purchase.

5.1 – Contractual Warranty.

Whenever the purchased product(s) shows (show) manufacturing fault(s) and/or damages related to shipment, the Client has the right to send it back to Reinhard Plank  after communicating the faults at info@reinhardplank.it within 5 days of the purchase.

5.2 – Warranty provided by the law.

The warranty imposed by law for the benefit of the end-user Client concerns any lack of conformity related with the purchased product(s) and existing at the time of delivery.



  1. Intellectual property rights.


Reinhard Plank S.r.l. owns any intellectual property rights arising from or connected with his Site and all content published in it.

As commonly known such contents and rights are reserved and their protection and respect can be enforced worldwide.

Contents published on the Site can’t be reproduced or used for commercial purposes without prior Reinhard Plank’s consent and/or license.

If Contents published on the Site are reproduced or used for allowed non-commercial purposes, they may not be modified and/or changed.

Reinhard Plank is a registered trademark.

7.Governing Law and Jurisdiction.

The validity, performance, construction and effect of this Agreement shall be governed by the laws of Italy.

In the event that the Client is an end-user, local Court jurisdiction is established regarding to the Client’s place of residence or domicile, if in Italy.

In any other case the Court of Florence shall have exclusive jurisxes


Shipping information

Destination: worldwide
7 days approx
Cost: 30€

Taxes and Duty included

Kindly note that delivery to rural addresses can result in longer delivery times.

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Important information

All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.



Privacy policy

By entering www.reinhardplank.it, you agree to the following conditions about the use and process of your personal data.

The user acknowledges and recognizes Reinhard Plank the right to vary in the future his Privacy Policy by modifying or revising this Section.

Even if Reinhard Plank will adopt any precaution and care in order to ensure the due protection and safety to his Costumers’ and registered Users’ personal data, please be aware that no security system may completely (100%) guarantee against the risk of breaches by third parts when sending data on the web.

Reinhard Plank will not accept and consequently will not process personal data provided by Users who are under the age of eighteen: for the same reason, Reinhard Plank will not accept online orders by underage Users.

In addition and expressly referring to the previsions set out in the Italian Privacy Code (d.lgs. 30 giugno 2003, n. 196), Reinhard Plank specifies that:

1- Information provided by the User are utilized by Reinhard Plank in order to accomplish operations required for the registration on his site www.reinhardplank.it, to send communications via email for promotional and informational purposes and also to allow online purchases; in particular, collecting compulsory information (“dati non facoltativi”) is a non-negotiable condition required to registry and thus accomplish operations to proceed with online sales;

2) Information provided by the User will be collected via telematics and will be processed using electronic protected methods, even in some cases it may occur that they will be copied in one or more sheets of paper.

3) The data controller is Reinhard Plank S.r.l., having its registered office in Vipiteno (BZ), Via Tunes 69 IT VAT number 02787140215, e-mail info@reinhardplank.it.

The data processor is Reinhard Plank CEO, domiciled at the office of the company.

4) Users are always free to ask Reinhard Plank, and if they do they have the right to obtain, information about the existence of their personal data in its database; in addition, Users have the right to force Reinhard Plank to make their personal data available, to know the collecting reason and to be acknowledged about the proceedings logics.

Furthermore, Users have the right to obtain the cancellation, the transformation into anonymous form, or to stop data proceedings, which are executed in violation of law, and also to obtain the update, the amendment or integration of their personal data.

For legitimate reasons only Users may take position against the data proceeding, or against the proceeding oriented to send promotional material only.

Users may exercise the above-mentioned rights by writing to Reinhard Plank S.r.l. at the following email address: info@reinhardplank.it.